Curse

Courage! · May 22, 2008, 11:28 AM // 11:28

ok a couple weeks ago i notices my account was blocked about 4 days ago i sent something to the support today i got my thing back i went to read it and see what was rong and it was a survey saying how did i like the service given to me i didnt get helped at all

Courage! · May 22, 2008, 11:40 AM // 11:40

ok i explain better so i my account got blocked i sent a complaint thing to the support thing i got something back and instead of it being something saying what i did or when its gonna be unblocked it gave me a survey saying how i liked the service when i didnt get helped is that better?

makosi · May 22, 2008, 11:46 AM // 11:46

Sounds like an automated response. The general consensus is to keep sending tickets (not spamming their inbox) until a real person from support personnel takes notice.

majoho · May 22, 2008, 11:49 AM // 11:49

I'm still not getting any of it.

But from memory:

When you make any kind of request they will send you an automated answer and then say, if that solved your problem the case will be closed within 24 hours.

If the mail didn't solve your problem write them again.

They do it that way because they can't afford the kind of service a game like WoW has because they only make money on the initial sale of the game.

Tosha · May 22, 2008, 11:52 AM // 11:52

Punctuation is your friend

So, you got banned and you got a survey from support instead of a solution. What can we do about that? Nothing. Either wait a couple of days for them to sort it out or send a new support ticket.

Proff · May 22, 2008, 11:59 AM // 11:59

Quote:

Originally Posted by Courage!

anyone mad at service of gw?

Nope .

pumpkin pie · May 22, 2008, 12:07 PM // 12:07

He meant to say, instead of giving him help with his account, they ask him to do a questionaire, and taht made him unhappy?

is that what you want to say Courage?

Courage! · May 22, 2008, 12:18 PM // 12:18

Quote:

Originally Posted by pumpkin pie

He meant to say, instead of giving him help with his account, they ask him to do a questionaire, and taht made him unhappy?

is that what you want to say Courage?

and thats exactly what i meant

lilraceangel3 · May 22, 2008, 12:52 PM // 12:52

I basically had the same problem. My account was hacked, when I sent in a ticket, I got the standard response about how I must have given my password out, or DL a keylogger. I sent an email back to them stating I would never give my password out and have not DL any mods. The response I got back was downright nasty, telling me that it must have been something I did, there is nothing they can do to help me, their servers are "secure" and to not respond back to the email because my case is closed. Then they had the nerve to send me one of those surveys about their service..I sure told them what I thought. I'm suprised I'm not banned now after the things I put in that survey.

pfaile · May 22, 2008, 01:03 PM // 13:03

When you put in your support ticket, did you write it the same way you asked for help here? Customer service can only do so much, reading a rant or trying to understand your problem as one long run-on sentence would get you no where. Ask an adult to re-write it for you and see if you get help.

Dylananimus · May 22, 2008, 01:16 PM // 13:16

Quote:

Originally Posted by pfaile

When you put in your support ticket, did you write it the same way you asked for help here? Customer service can only do so much, reading a rant or trying to understand your problem as one long run-on sentence would get you no where. Ask an adult to re-write it for you and see if you get help.

I was thinking the same thing, but didn't want to sound mean by mentioning it :/

If they can't understand you, they can't really help. Write to them properly at support and you may find a different reply. Failing that, just bug them a little more until you get a straight answer.

Avarre · May 22, 2008, 01:46 PM // 13:46

Apparently it is too hard for the posters of 19 deleted posts to behave.